Refunds & Returns
Your peace of mind is priceless so we offer a satisfaction guarantee on every Urspring system purchase.
How does it work?
- Your trial begins when your Urspring is delivered
- Suntuity Waterworks is not responsible for the cost of installation or uninstallation
- To initiate a return, email us requesting a return authorization and stating your order number
- Packing instructions with a return shipping label will be emailed to you
- Your original form of payment will be refunded
- To be eligible, your system must be in its original, undamaged condition
- Trial excludes parts or replacements for Urspring systems (e.g. BioFilters, Membrane, etc.)
Standard Return Policies
For all other purchases a return authorization must be requested from our customer service team within 30 days of delivery. To request a return authorization, please email: firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase such as an order number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method.
Only regular priced items may be refunded. Discounted items are all sales final.
Defects or damages
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged part for the same item, email email@example.com . We will email a return authorization and return shipping instructions.
Returns should be mailed to:
Suntuity WaterWorks, 2137 NJ-35, Holmdel, NJ 07733
You will be responsible for the cost of return shipping. If you receive a refund, the cost of return shipping will be deducted from your refund. Original shipping costs are non-refundable.
Product shipped to destinations in the United States and Canada will be F.O.B. our factory, freight charges will be added to the invoice.
Products shipped to destinations outside the United States and Canada are F.O.B. our factory plus 5% for additional packaging.